Due to expansion our client seeks to acquire an experienced and seasoned Head of Consumer Banking for their business in Vietnam. The Head is a key figure within the country management team and is responsible for the smooth performance and operations of one of the Banks key platforms. They are ultimately responsible for driving the sales dynamic and the provision of support, advice and guidance to the branch network and other centers regarding sales, operations, services and efficiency
• To plan and direct activities and ensure the aims and objectives of the Groups Vision for Consumer Banking is in line with budget and strategy whilst identifying operational risks and managing them to acceptable levels.
• Overall management of Sales and Operations functions
• Ownership of budget and targets both revenue and per product
• Oversee internal controls and procedures. Regularly review same to ensure they reflect any changes in products systems policy or regulations
• Provide guidance to team on risk management and compliance issues.
• Ensure all practices comply with ethical risk and compliance standards procedures and processes
• Ensures service standards are in line with those agreed
• Monitors performance and provides feedback to staff and management
• Accountable for the efficiency and effectiveness within consumer banking
• Ensure service standards are in line with competitive benchmarks whilst aiming at overall cost reduction
• Manages and motivates staff to optimize performance
• Plans and reviews staffing requirements to match workflow of Departments
• Ensure Group and local obligations on compliance and money laundering are met
• Continue to develop money laundering prevention framework
• Monitor and review business compliance and AML.
• Qualification from a recognized university is preferred – candidates with exceptional experience and lacking formal qualifications will be considered
• Preferred 10 – 15 years experience within financial services
• At least 5 years experience within Consumer/ Retail banking
• Extremely hands on and capable
• A track record of success.
• Preference is for candidates with significant experience in a similar role (or deputy)
• Ambitious managers with less seniority are encouraged to apply.
• Vietnamese nationals or returnees are preferred. Candidates with experience of working in Vietnam will be considered as will ambitious and capable foreign nationals with emerging market experience.
All Locations
Please forward a resume in word.doc format to:-
dermot.ohara@consultgroup.net
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